Network support
A monthly support contract with guaranteed response times, continuous monitoring, preventive maintenance and on-site engineers — so your network is cared for before it fails, not after.
Network support isn't just "coming over when something breaks". Under an Akam Data support contract your devices and servers are monitored continuously, updates and backups are checked, preventive maintenance is carried out and every request is logged in the ticket system and answered within the agreed time. Each month you receive a report of exactly what was done and what needs attention.
Because the same team also supports your accounting, sales & inventory, ERP and CRM software, you're never stuck between "it's the network" and "it's the software".
What you get in a support contract
24/7 monitoring
Servers, internet, disks and services are watched continuously and alerts handled before an outage.
Helpdesk & ticketing
Every request is logged, prioritised and tracked to resolution, with full history available to you.
Remote support
Most issues are fixed within minutes without an engineer visiting.
On-site engineer
When presence is needed, an engineer is on site within the agreed time.
Preventive maintenance
Scheduled updates, log reviews, backup tests and equipment health checks.
Security & patching
Security patches, antivirus and firewall rules always kept current.
Documentation & monthly report
Network documentation stays current and you get a monthly report of work and recommendations.
Network support plans
Plans are tailored to your number of users, servers and branches.
Essential
Small offices up to 15 users
On request
- Remote support during office hours
- Ticket logging and tracking
- Internet and main server monitoring
- Monthly backup check
- One on-site visit per month
Professional
Companies with 15–70 users
On request
- Everything in Essential
- 24/7 monitoring of servers and devices
- Guaranteed response (SLA) for critical issues
- Scheduled maintenance and updates
- Weekly or fortnightly on-site visits
- Monthly report and review meeting
Enterprise
Organisations and multi-branch companies
On request
- Everything in Professional
- Resident engineer or daily presence
- 24/7 support for critical issues
- Security, firewall and access management
- Disaster recovery plan and testing
Frequently asked questions
What response times does the support contract guarantee?
Does the contract include equipment and parts?
Can I get remote-only support?
How do I request support?
What happens if the whole network goes down?
What exactly does network monitoring watch?
Will I receive reports on the work done?
Can I change my plan later?
Are branches and remote staff covered too?
How are our data and passwords kept safe?
What if our equipment is from other brands?
Request a consultation, quote or contract
Fill in the form — our network specialist usually calls back the same working day.
- Quick call from a network specialist
- A transparent written quote
- Your information stays confidential
Before the next outage happens
Book a network review — we'll show you where the risks are and what you really need.