Signing and sending an invoice rely on the device's exact time. If the clock or date of the computer on which the browser or sending software runs is a few minutes or more off the real time, the Moadian system rejects the invoice or treats the signature as invalid.
Setting the time on Windows
- Open Settings.
- Go to Time & language ← Date & time.
- Turn on Set time automatically.
- Check the Time Zone and set the correct one.
- Press Sync now.
- Close the browser completely and reopen it.
If you work on a server, a virtual machine or remote desktop, check the clock of the system the browser or invoicing software actually runs on, not just your own PC.
If the time is right but the error continues
- Try another browser.
- Before changing any invoice data make sure the problem really is not the invoice; for invoice errors see common Moadian errors.
- If your software is AkamTax, close it and reopen it after fixing the time.
If the problem persists, send the error message with the date and time it happened to Akam Data support.